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RETURN POLICY
This document is an official standardized after-sales policy of the platform, which uniformly standardizes the return, exchange and refund service standards for all platform orders, and is applicable to all registered users and visiting customers.
Official After-sales Time Standard
The platform implements a unified after-sales service time limit standard. All return and exchange applications must be initiated within the official specified valid period, and overdue applications will be deemed invalid automatically.
Official Return Qualification Norm
Returned products must conform to the official unified intact standard, without artificial damage, use traces and missing accessories, and meet the basic conditions for secondary sales to carry out after-sales processing.
Official Refund Settlement Rule
For after-sales problems attributable to the platform, full refund and free exchange services shall be provided. For personal attributable problems, refunds shall be implemented in accordance with standardized deduction rules.
Official Freight Liability Standard
The freight liability is divided according to the responsible subject of the after-sales problem, realizing fair distribution of freight costs and standardized and transparent after-sales settlement.
Official Special Product Exclusion
Special customized products, final sale commodities and man-made damaged products are explicitly excluded from the scope of after-sales return and exchange protection.