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FAQS
FAQS｜COMMON ABNORMAL PROBLEMS
Q1: Why can’t I add products to the shopping cart?
It may be caused by product out-of-stock, purchase restriction or page cache exception. You can refresh the page or re-enter to try again.
Q2: Why is the product price displayed abnormally?
Abnormal price display is mostly system cache delay. After refreshing the page, it will automatically restore the real-time official price.
Q3: Why can’t I receive platform notification messages?
You can check the message receiving settings and permission status of your device and account, and turn on the official notification reminder function.
Q4: What if the product is missing after receiving the package?
You can keep the package unpacking evidence, contact our customer service team in a timely manner, and we will verify and solve the problem for you.
Q5: Why is the page stuck during browsing?
Page stuttering is affected by network fluctuation and device cache. Cleaning up cache and switching stable network can effectively solve the problem.
Q6: What if the received product does not match the order?
In case of inconsistent goods receiving, please retain relevant evidence and contact us immediately. We will arrange verification and provide replacement and compensation solutions.
Q7: Why can’t I use my coupons normally?
Coupon failure may be caused by expired validity, inapplicable product scope or unmet usage threshold. You can check the detailed coupon rules.
Q8: What if the logistics shows delivered but I didn’t receive it?
You can check the delivery record and contact the logistics operator for confirmation. We can also assist you in tracking the package delivery status.